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Contact Us & Abuse Reporting

Customer support, content violation reporting, and business inquiries for A2O LITE NEON AI.

Last updated: 2026-10-26

We are here to help! Whether you have technical questions regarding your NEON dance video generations, billing inquiries, or wish to report a content violation, our team is ready to assist.

1. Support & Customer Service

For technical assistance, account questions, video generation rendering issues, billing, or general inquiries:

  • Customer Support Email: support@a2oliteneon.ai
  • User Dashboard Ticket: Registered users can create and track tickets in real-time via the Settings Tickets Portal.
  • Response Time: We strive to respond to all general inquiries within 24 to 48 hours during business days.

2. Abuse, Content Moderation & Takedown Inquiries

If you notice content generated through our platform that violates our Acceptable Use Policy (including unauthorized likeness, minors/non-consenting adults, sexual/NSFW, deepfakes, or intellectual property infringement):

  • Abuse & Takedown Email: abuse@a2oliteneon.ai
  • Priority Review: Abuse and legal takedown reports are prioritized and typically reviewed within 24 hours. Please include the URL of the offending content, description of the violation, and any supporting evidence.

3. Business & Licensing Inquiries

For commercial licensing, TikTok/Instagram creator partnerships, brand campaigns, or agency video packs: